health & safety policies
it's time to hit the road again, safely
Ready to hit the road again? Us too!
How can you travel safely during COVID-times? Naturally, the answer to this question is constantly changing. But one thing is certain. When you join us in 2021 for that once-in-a-lifetime trip, your health, safety and well-being will always be our #1 priority.
Our policies will continue to evolve as more information becomes available, but you can be confident that our FML team will be doing everything possible to run our trips responsibly & hygienically, so that you are as safe as possible.
What we're doing
health & safety measures
contingency plans galore
Part 1 - health & safety measures
As we start planning our 2021 FML trips, the safety and well-being of our travellers, tour guides, and suppliers will remain our priority and our return to operations will be done in the safest and most responsible way.
The new standards implemented will emphasize increased hygiene and sanitation, in keeping with recommendations from the World Health Organization and following government protocols.
To ensure the safety of everyone on board the FML Adventures bus, the following health & safety measures will be in place for our 2021 trips:
Guides will be required to regularly wash & sanitize hands
Hand sanitizer will always be available on the bus
Face masks will be required for travellers/guides in public areas
Travellers will be required to undergo a health screening prior to the departure of the trip
Gear/equipment will be sanitized often and EXTENSIVELY in between tours
While the above list includes our current health & safety measures, the FML team is prepared to evolve and adapt as necessary.
Please Note: If travelling from outside of Canada, we recommend you check your government's travel advisory and the World Health Organization for the most up to date information about destinations and permitted travel from each country.
Part 2 - Flexible Bookings
We understand that travel in COVID-times is tricky. Circumstances are different now and plans change. Despite everything going on - we want our travellers feeling excited & confident for their adventure-filled Canadian journey.
So what's our flexible booking policy?
Our 2021 trips require a 10% deposit upon booking, and the remaining cost is to be paid 21 days before your trip is scheduled to depart. Our flexible bookings will allow you to cancel your trip up to 21 days prior to your departure and be reimbursed for your deposit in full.
Part 3 - contingency plans galore
Our trip itineraries are EPIC and incorporate the best of Canada's highlights & hidden gems from coast to coast. In COVID-times, our trips will have a Plan A, B and C for every destination we visit - ensuring that we always have an incredible place to explore no matter what.
If any new travel restrictions are announced throughout the trip that prohibit us visiting our first choice - we'll head out to Option B, or C! This way, if we're notified of any new "hot spots" while on the road, we'll have a plethora of nature-based options mapped out all around us (Canada's definitely not lacking in nature).
So have no fear, the FML dream team is here.
While we can't be 100% sure what the future holds, we promise to do everything possible to deliver a care-free, adventure-packed, and epic once-in-a-lifetime journey across the Great White North.
How will you manage social distancing on trips?
Due to the screening measures and additional safety protocols in place, once on the trip, you and your group members will form your own "FML bubble" of close contacts for the duration of the trip. We will continue to observe physical distancing when required or recommended in public situations by local authorities.
Are COVID tests and isolation required before a tour?
What if I start feeling unwell on my trip?
Speak up! Let your guides know as soon as possible so they can help you. Feeling unwell on a trip can happen from time to time and our team will be right alongside you to help. Additionally, our team will now receive COVID-specific safety training, ensuring they're prepared to assist you.
Do we need to wear masks on the bus?
You will need to wear a mask prior to the health screening at the group's welcome meeting. After that, when and where a mask is required will depend on the government advice in the destination. Your guides will brief you on mask wearing throughout the trip. Ensure you familiarise yourself with how to safely wear, handle, wash or dispose of masks when wearing them while travelling.
Can I get a refund if there's a last minute cancellation due to nation-wide COVID protocol?
If nation-wide COVID protocol prohibits FML Adventures from running 2021 tours, all money will be returned to travellers.